FAQS
CAN I RETURN OR EXCHANGE AN ITEM?
Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order. An original receipt or gift receipt is required.
HOW CAN I CHANGE OR CANCEL MY ORDER?
To change or cancel your order, contact Customer Service at floys@gmail.com.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
Our products are delivered in two ways, either:
Expedited Shipping: 5-7 days (Just only for some products have "Expedited Shipping" sign)
Standard Shipping: 8-20 days
NOTE: In some cases, please expect the delay 3-5 business days (Due to the COVID-19 situation) although we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order
WHY MY ORDER WAS DELAYED?
Have 2 reasons for the package was delayed
1. Weather condition: Our country, or your country, or the third country where airplane fly through was get storm, or bad weather condition. The package may be faced with delay about 3-5 business days
2. Custom Delay: This is a rare case. Your country custom will held the product for checking the product, quality, and certification. This process may take many days for resolving. So your package may be faced with delay about 10-13 business days.
WHY MY ORDER CAN'T TRACK AFTER 3 BUSINESS DAYS SINCE I ORDER?
With the order can't track after 3 business days since purchase. Please contact us immediately, because it may be lost in pick-up, or many reasons that this order can't be ship. Please noted this problem, and notify to us as soon as possible by Mailing to floys@gmail.com
WHAT SHOULD I DO WHEN THE PRODUCT WAS INCOMPLETE/DEFECTIVE?
If you get the product is defective, please take the photo and contact us immediately for replacement by come to contact us page or email to floys@gmail.com (including the photo for fast resolving)
WHEN I SUBMIT CREDIT CARD INFORMATION ONLINE, IS IT SECURE?
FLOYS has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the floys.top ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
